Privacy Policy
Last updated: January 2026. This policy is a sample and should be reviewed by the business owner before publishing.
1. Overview
ServiceNow ("we", "our", "us") is committed to protecting the privacy of visitors and customers who use this website and our WhatsApp-based enquiry service. This policy explains what information we may collect and how we use it.
2. Information We Collect
When you use this website or message us on WhatsApp, you may share the following kinds of information:
- Booking details you enter in the booking form: full name, mobile number, service category, specific service, address or service location, preferred date and time, problem description, and optionally photos of your equipment.
- Enquiry messages you send through WhatsApp or the contact form.
- Basic technical data such as the pages you visit, browser type, and device type, used to improve the website.
3. How We Use Your Information
- To respond to your booking and service enquiries.
- To coordinate appointments, availability, and charges with you.
- To arrange photos of damaged equipment with our service team.
- To improve our website, services, and customer experience.
4. WhatsApp & Messaging
WhatsApp is our primary booking channel. Messages you send are shared with our service coordination team on WhatsApp. By booking through WhatsApp, you consent to receiving replies related to your enquiry. We do not share your number with third parties for marketing.
5. Sharing of Information
We do not sell your personal information. Information is shared only with our service professionals and coordination team as necessary to fulfil your request. Where required by law, we may disclose information to authorities.
6. Data Security
We take reasonable steps to protect the information you share with us. Note that WhatsApp messages are protected by WhatsApp's own end-to-end encryption once delivered within WhatsApp.
7. Your Choices
You may ask us to update or delete the personal details you have shared at any time by contacting us on WhatsApp. You are not required to provide optional information such as photos to use our services.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
9. Contact
For privacy-related questions, contact us:
- WhatsApp: 9998886661
- Phone: 999 888 6661
- Email: hello@servicenow.example.com