Cancellation Policy

Last updated: January 2026. This document is a sample and should be reviewed by the business owner before publishing.

1. Bookings Are Requests

ServiceNow bookings are enquiry requests coordinated through WhatsApp. Because appointments are coordinated directly with you before any work is scheduled, cancellations are handled flexibly with our service team.

2. Before an Appointment Is Confirmed

If a service has not yet been scheduled, you can cancel or change your request at any time at no cost, by messaging us on WhatsApp at 9998886661.

3. After an Appointment Is Confirmed

Reschedules: Please inform us at least a few hours before the scheduled slot so the team can be re-arranged. We will try to offer a new slot.
Cancellations: Cancelling an already-confirmed appointment is allowed, but repeated last-minute cancellations may affect future priority scheduling by the service team.

4. Technician / Service Team Side

In the rare case that the service professional cannot attend, our team will contact you to reschedule at the earliest available slot. No cancellation is ever initiated without informing you.

5. On-Site Declines

If after a technician inspects your equipment you choose not to proceed, a diagnostic or visit charge may apply as communicated before the visit. This charge covers the technician's time and skill.

6. Refunds

If a payment was collected for a service that was not performed due to reasons attributable to us, a full refund or adjustment will be arranged. Refund timelines depend on your payment method.

7. How to Cancel or Reschedule

Simply message us on WhatsApp at 9998886661 with your name, service, and scheduled slot. Keep the conversation reference handy so we can act quickly.